FAQs2020-06-19T21:43:31+00:00

Frequently Asked Questions

What’s included in the box?2020-06-19T21:42:30+00:00

Your selection of seafood, packaging, and a FishFoodies recommended recipe for your chosen items.

What is traceability?2020-06-19T21:40:55+00:00

Traceability is a record-keeping system designed to track the flow of product through the production process or supply chain. At FishFoodies we work directly with sustainable fishing boats and know where our fish is coming from and when it was caught.

What if I have allergies?2020-06-19T21:39:08+00:00

While we adhere to strict cleanliness and sanitation guidelines, please be advised that our products are prepared in an environment where seafood, shellfish, and other known allergens are present. 

Where can I find nutritional info?2020-06-19T21:35:33+00:00

Nutritional info can be found here.

Can your fish be eaten raw?2020-07-28T19:51:13+00:00

We recommend to always follow FDA guidelines as there’s always a risk when consuming raw seafood. Some of our products such as swordfish, cod, and haddock are always recommended to be cooked, whereas tuna and scallops are not susceptible to parasites and are safer to eat raw. We recommend salmon to be frozen prior to raw consumption.

Is FishFoodies seafood farmed or caught in the wild?2020-06-19T21:34:14+00:00

All of our fish is wild-caught, with the exception of Norwegian or Faroe Island salmon. Unlike typical farming methods, however, our salmon is never treated with antibiotics and is raised in ocean pens. Click here for more info.

 

Why are some items unavailable at times?2020-06-19T21:32:07+00:00

Since we offer seasonal, wild-caught products there may be times that a specific item is unavailable. Rest assured, all of our seafood is traceable, and we’ll let you know of any changes before we ship out an order.

How should I store my seafood?2020-06-19T21:28:31+00:00

Each FishFoodies order comes with handling instructions, but the FDA recommends the following.

What is the return policy?2020-06-19T21:27:49+00:00

Please contact us at [email protected] if you have an issue with your order. We cannot accept returns but stand behind our product and offer 100% satisfaction guaranteed.

Can I track my order?2020-06-19T21:26:11+00:00

No, not yet. We’re still growing our operation at FishFoodies and hope to offer tracking in the near future, but know that we aim to deliver all orders within 48 hours of your purchase.

Can I change my order after the order has been placed?2020-06-19T21:25:09+00:00

Orders can be adjusted within 24 hours, please reach out to us at [email protected]. Also, feel free to add a comment in the ‘Notes’ section of the checkout page if you have specific requests.

Do I need to subscribe?2020-06-19T21:24:27+00:00

You do not need to subscribe to order one of our boxes, but if you do you’ll save 10% and you can cancel at any time.

Do I need to register an account to order?2020-06-19T21:23:59+00:00

You do not need to register to complete an order, however we invite you to be a member of our FishFoodies community.

Can I send an order as a gift?2020-06-19T21:22:08+00:00

Absolutely! Simply add the recipient’s name and address to the ‘Notes’ section of the checkout page.

Do you ship out of state? To PO Boxes?2020-07-28T20:07:55+00:00

FishFoodies is dedicated to delivering fresh, never frozen, seafood. This focus on quality means that, for now, we can only deliver to addresses in Long Island (Nassau and Suffolk county).

Do you have a store? Are you open to the public?2020-07-28T20:09:45+00:00

FishFoodies does not have a store, but we do offer a discount for curbside pickup! Simply use the promo code CURBSIDE and receive 5% off at checkout. Orders are typically available the next day. Contact us today at [email protected] for more information.

How is Fish Foodies different from other fish markets?2020-07-28T20:31:20+00:00

Fish Foodies offers sushi-grade fish and quality seafood without the games. Our seafood is wild-caught, fresh and never frozen, antibiotic-free, and fully traceable, delivered directly from the dock to your door.

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